Shipping

US

Currently, we are offering Free Shipping on Select US orders (Standard Parcel Boxes & Lower 48 States only). Our Free Shipping offer applies only to the orders that are standard in size, limited in weight, and non-hazardous items. Hazardous materials products have specific shipping criteria and may only be calculated after the order is placed on the site. The shipping confirmation will be provided after it's been received from the shipping company. 

Products that are largely oversized, air-borne (If applicable) and/or heavy weight are excluded from our Free Shipping Offer. Freight fee is calculated by the shipper and is passed on to our customers. The Freight is normally calculated based on several variables such as weight, size and delivery location.

Once an order is placed on our site, we promptly start processing it and ship it to your address within 5 to 10 business days (Standard shipping boxes only). Our estimated shipping time for furniture and home furnishing items is between 2 to 4 weeks (excluding custom orders that may take up to 4-12 weeks to arrive)

THERE IS NO GARUANTEE THAT THE SHIPMENT OF YOUR ITEM(S) WILL BE DELIVERED ON TIME WITHOUT THE POSSIBILITY OF ANY UNEXPECTED DELAY. THERE ARE MANY FACTORS TO CONSIDER  I.E. TOTAL WAREHOUSE-TO-HOME SHIPPING DISTANCE, BAD WEATHER CONDITIONS, PRODUCT STOCK AVAILABILITY AND HOLIDAYS SEASONS THAT CAN IMPACT THE TIMING/EPA OF THE DELIVERY OF YOUR ORDER(S).

 

How will the item(s) I order be delivered?

When the items in your order weigh 75lb or MORE, Lamporia.com may choose to deliver your item through a freight trucking company. The freight trucking company representative/driver will give you a call within 24 to 48 hours before the delivery is made, so you can set up a delivery schedule together. In case of Thresgold Delivery, the items you ordered will be taken off the truck and taken into the threshold of your house by the delivery personnel. We kindly recommend reading the following points as well, for finding out more about the options for delivery and other provided services.

Common Carrier Ground Delivery ( estimated time between 5 to 20 business days)

When we say Ground Delivery, we make reference to the standard type of shipping. Carrier companies like FedEx, USPS, UPS or other regular carrier companies will be used for this task. For items that are oversized and require Freight shipping, this shipping option comes with a Threshold Delivery, which means that it will be brought to the main entrance of your house.

Threshold Delivery (estimated time between 7 to 20 business days. LTL Only)

With our Threshold Delivery, you can be sure that your order will arrive in front of your door or the door of your garage, according to your preferences, while having the entire order insured during shipping. Once the truck with your items arrived at the mentioned location, the delivery personnel will unload your items from the truck and take them to the front door of your house or garage, to allow you to take a good look at them. Do note that going up stairs is not included in this type of delivery. Also, the items will not be delivered as mentioned if the delivery unit cannot pass through the entrance of your property. In case the doors must be uninstalled from their hinges to complete the delivery, you will have to support additional fees. Also, the delivery does not include the installation of your items. Please do contact us at 877-871-8726, a toll free number, if you have further questions about the delivery or e-mail us at info@lamporia.com

Please have in mind the following:

You will be called by the delivery company prior to the delivery, so they will give you info about the time and date of the delivery;

Your items will be shipped directly from our warehouse to the designated destination;

You will be called in advance by the freight personnel before the delivery is made, so you’ll know for sure when they are coming;

The truck will be equipped properly with mechanism that will allow heavy items to be safely lowered from the vehicle;

The items are accompanied by a comprehensive physical inspection form, just in case there are any issues;

The product(s) you order will be conveniently placed at the entrance you prefer;

Your order will be delivered to the front door of your home or garage, without any steps included, unless you make different specifications about your order.

If there are stairs that you forgot to mention beforehand and the delivery is about to begin or it already started, but the items have not been delivered yet, you still have the chance to add the stairs as well. The same rule is applied in the case the hinges or doors and gates must be removed, so that the delivery can be done without any issues.

White Glove Delivery (estimated time between 7 to 20 days. LTL Only)

This type of delivery services is the most suitable in case you want to order overweight or large items, although anyone can opt for it if this appears the best solution. During shipping, you items will be fully insured, while you will have them delivered to the preferred room inside your house, which must be on the first floor. Before accepting the delivery, please do inspect it. Also know that the materials used for packing will be collected, as much as possible, by the delivery team (still, this service may not be available in some areas). You need to have in mind that the delivery won’t be able to be completed if the unit won’t manage to fit through the door. If the hinges of your door have to be removed in order to make the delivery, you will have to support additional fees. Also, if you want to have the items delivered at a different floor, other than the first floor, you will have to pay $25 per floor. Installation services are not included in the delivery fee. Please call us at 877-871-8726, a toll free number, in case you need more info about the shipping of your order or e-mail us at info@lamporia.com

Please have in mind the following:

You will be called by the delivery company prior to the delivery, so they will give you info about the time and date of the delivery;

Your items will be shipped directly from our warehouse to the designated destination;

You will be called in advance by the freight personnel before the delivery is made, so you’ll know for sure when they are coming;

The truck will be equipped properly with mechanism that will allow heavy items to be safely lowered from the vehicle;

The items are accompanied by a comprehensive physical inspection form, just in case there are any issues;

The items will be placed in your home as specified by you;

The packing materials will be removed off your products;

In case you require it, the packing materials will be completely removed;

The location of the delivery will be free of any damages;

This type of delivery is available only if the shipped unit can fit through your door. If it doesn’t, you will have to pay an additional fee;

The delivery will be made on the first floor only, unless mentioned otherwise. If the delivery has to pass the first floor, you will have to pay an additional $25 per floor.

If there are any stairs in the way that you forgot to mention when making the order, but the delivery has not been made just yet, you can still add the stairs. The same rule applies in the case of hinges that have to be removed and were not mentioned earlier.

If you need Expedite Shipping, it can be done but only if you make a request for it. To make a request for an Expedite Shipping (within 3 days or 2 days Delivery) contact us at info@lamporia.com and we will be more than glad to help you.

Some orders may incur additional shipping charges due to the make of the product and the care it takes to deliver them safely to your place. We will notify you if additional fee is required to ship your product. There is a $95 charge that may apply to your account/invoice after you missed your delivery at the appointed time and the driver had to reschedule it. 

Please inspect your merchandise carefully upon delivery before co-signing the BOL/delivery receipt with the driver. If you see the boxe(s) damaged,open or cracked, let the driver know right away and mark the error on the slip. Please take the photographs of the damages and let our Customer Service Staff know immediately. Please note, we will not be responsible for any damage claims after you check the merchandise satisfactorily and find no error with the item(s) at the time of delivery. 

 

 

International  Shipping

We mainly ship to the Contiguous US States and Canada only. All other regions and countries are subject to our pre-order shipment approval. Please note, International Shipping rates will be calculated manually to get the accurate shipping charges. 

1) Certain products and brands sold by Lamporia.com are not available for International shipping. Please check with us for details before placing an order.

2) Lamporia.com is not responsible for estimating, or paying Customs Duties, Fees, Taxes, and or Brokerage Costs. Also Lamporia.com is not responsible for any product(s) held or seized by Customs or Government Agents: it is the customer’s responsibility to know and abide by all laws, codes, and restrictions on products ordered through Lamporia.com 

 

Shipping Time & Date

Some orders may be delivered to your address from our multiple warehouses. Please note, you may receive your order(s) in different dates and times, depending on the type and the quantity of the product(s)

Please note, all shipping charges, sale tax amount (if applicable) and/or all other freight fees, shown in the cart, are for an estimated purposes only and may be changed and invoiced later to the customer if deemed necessary.

 

Safety & Precaution

Lamporia.com uses all proper materials and precautions to ensure the safety of our customers' items. Lamporia.com does not take any liability for a lost or stolen items after delivery. NO EXCEPTIONS 

 If there may be any other questions or accommodations you have, please email us at info@lamporia.com

 

Backorders

At times, we may run into backordered situation in our warehouses. You will be notified within 2 business days if your order is backordered and provided an estimated shipping date. Backorders can usually be filled within approximately 14 business days. Upon backorder notification you will be given the option to cancel all or part of the order otherwise it will be shipped as soon as it is in stock. If a backordered item cannot be restocked and delivered, you will be notified via e-mail and it will automatically be cancelled.

 

Shipping Disclaimer:

Freight/Shipping Estimates ( If available) are only meant for the shipping zones within the continent of the USA. These are "Estimates or Estimated Rates" only and are not "Quotes". Exact shipping and handling costs may be recalculated at the time of shipping and billed on the second invoice after the order has been placed by the customer.

Several factors may impact the actual costs of the freight and can not be calculated until the time of shipping. Examples include air shipping methods which utilize dimensional weight more than actual weight and some heavy items. Lamporia.com does not accept any liability and will not be held accountable for the difference between estimated shipping fees on our site and actual charges.