The Team, at Lamporia.com, is always striving to make sure that our customers' orders are double-checked for quality assurance and accurately packaged before they're handed over to the shipper. We also understand that human errors are possible in any business facility at the time of order preparation and delivery steps.
We require that you contact us prior to sending any item(s) back for a return; and to also receive an RMA# ( Return Merchandise Authorization) from us to expedite the process. An RMA number is required before processing any returns and replacements from our return department. Please e-mail us at email@example.com with your name, email and order number for your return queries.
All returns are subject to our post-return inspection and approval. Please note that we do not accept exchanges for the items you've already purchased on our store at this time. We apologize in advance for any inconvenience it may have caused you. Merchandise that has been assembled will not be accepted for a return. Keep in mind, Lamporia.com does not offer any cash refunds. If we are unable to replace an item due to the stock unavailability, we will issue the customer a store credit that can be used for his/her future purchase. We have the right to reject or deny a return request for any reason at our own discretion.
You may request to return an item within 14 days ( 25-35% restocking fee may apply. Subject to our 24hours-after-the-delivery-notification policy) of receiving the shipment on the following two terms:
1. You receive a factory-defective item
2. You receive a wrongly-shipped item
Note: You must notify us of any of the above-mentioned incidents immediately (Within the 24hours after receiving the delivery, otherwise your request to return an item will be denied). As a general rule, All SALES Are Final. NO RETURNS.
Vintage items, custom made items, International delivery items and on-sale itmes are not returnable. Some of the returned items are sent to the manufacturer first for an initial inspection before the return can be accepted. If the item is repaired, we may return the item back to the customer at his/her shipping expense. Please note that the sales for all custom made orders are FINAL. No Returns or Cancellations are accepted on custom made orders. We apologize for any inconvenience it may have caused you.
If you receive your product damaged in transit, please let the driver/carrier know right away and refuse to accept the shipment. Please also take the pictures of the damages which will be required later to process and accept the returns. Please email or call our Customer Service Staff immediately and explain the situation (You must notify us of the damages within the 24hours after receiving the delivery, otherwise your request to return an item will be denied)
Keep in mind, the damaged-in-transit claims may take up to 120 days to resolve with the carrier. We also recommend that you choose a signature-on-delivery option for the items that are highly valuable to you to avoid any losses or mishaps. Please let us know in advance that you want us to require the shipper to set up a signature-on-delivery feature for you at the time of delivery. All LTL Shipments must be received and signed by an adult at the time of delivery.
All merchandise must be returned in new and saleable condition, in the original boxes and with all paperwork, parts and accessories. “New and unused” means that there are no scratches, marks or blemishes on the item; there are no signs of wear on the product, the tags or the case; and the product must not have been open, altered or used in any way. We can not accept a return of any item with any indication that it has been used or tampered with.
RMA# ( Return Merchandise Authorization)
When requesting an RMA number, please provide the following information:
- Order Number and/or Invoice Number
- Description of Item
- Reason for return
- Serial Number (When Applicable)
Note: Please insure all returns to arrive in our warehouse with trackable shipments after receiving the RMA#. Lamporia.com will NOT take the responsibility for any lost or damaged shipments from the customer.
Warranty ( If applicable )
All warranty issues are also handled on a case-by-case basis. Warranty products may include a manufacturer’s warranty, which is the only warranty provided. Any items returned to Lamporia.com pursuant to a manufacturer’s warranty may be replaced, repaired, or credited as determined by manufacturer’s policy, given the product is returned within 14 days of receiving the shipment (Subject to our 24hrs-after-the-delivery-notification policy). Credits for defective product(s) may be issued upon manufacturer’s verification of warrantable defect, and once the credit is received from the manufacturer. Replacements are handled as a new purchase if applicable. Items that are returned under a warranty and are found to perform to manufacturer’s specifications will be returned to customer and may subject to a 35% service charge. Please note, Lamporia.com will not be not responsible for the freight cost on any returned items.
We mainly ship to the US and Canada. Shipments to all other countries are considered on a case-by-case basis, after assessing the risk factors involved in the transaction. We apologize for any inconvenience it may cause.
Please just reach out to our Support Team at firstname.lastname@example.org or call 1-877-871-8726
Please keep in mind, if an order that you legitimately placed on our site is refused or denied at the time of delivery or you stop the package with the carrier that is already in transit, you will be subject to pay the total cost of the shipping plus 25-35% restocking fee. We may also choose to send the refused-on-delivery order(s) back to your address on our own discretion. The buyer will be responsible for all shipping charges for refused-on-delivery item(s).