We at Lamporia.com strive to make sure that our customers' orders are double-checked for quality assurance and accurately packaged before they're handed over to the carrier for the shipment.
Nevertheless, If you’re not satisfied with a piece you purchased on our online store‚ simply return it to us within 14 days from the date of the delivery receipt for a full refund or a store credit of the purchase price. The shipping cost to return the piece back to our return center will be solely customer's responsibility. A 15% restocking fee will be applied to all buyer's remorse returns.
Shipments that are delivered through an LTL/Freight carrier (Through a truck only delivery) are not returnable. Sales, Promotions and coupon codes items are not returnable. Please note that we do not accept returns on the products that are made and sourced by the following vendors/manufacturers: Zeev Lighting, VIG, Linie Design, Zentique, Badash, Meyda Lighting & Allan Copley Designs - All Sales Are Final.
All eligible products must be returned in new and unused condition. “New and unused” means that there are no scratches, marks or blemishes on the item; there are no signs of wear on the product; and the product must not have been open, assembled and altered.
For all wrong/defective-items-received return requests, a customer must notify Lamporia staff about the error with his/her order within the 48-hour window after receiving the delivery to avoid the automatic return rejection. Upon the receipt of the returned product (If applicable), we will fully inspect the merchandise and notify you via an e-mail if the returned item is entitled for a replacement. If the replacement is not available, we'll either issue a store credit or a refund to the customer at our own discretion.
For all arrived-damaged-in-transit return requests, a customer must notify Lamporia staff about the shipment issue with his/her order within the 48-hour window after receiving the delivery to avoid the automatic return rejection. If you notice a visible damage on the shipment box, please let the driver know right away and refuse to accept the shipment for the damaged item. Please also take the pictures of the damage(s) which will be required later for determining and processing all damaged-in-transit returns. All claims to return a damaged-in-transit item will be denied if not reported within the 48 hours time window after receiving the delivery.
Keep in mind, the damaged-in-transit claims may take up to 120 days to resolve with the carrier. We also recommend that you choose a signature-on-delivery option for the items that are highly valuable to avoid any losses and theft. Please note, all LTL shipments must be received and signed by an adult at the time of the delivery.
How To Initiate A Return
For returns, please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return. Lamporia staff will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of delivery or tracking confirmation when returning goods to avoid "lost packages"
Unfortunately, orders that have already been placed on our online store or over the phone can not be changed or cancelled. All return requests must go through our standard return process.
Custom & Made To Orders Pieces ( MTO's)
Sales on all Custom Made & Made To Order pieces are Final. All Deposits/Purchases for custom made orders are also non-transferable. No cancellations are accepted on Custom Made or Made To Order orders. We apologize for the inconvenience in advance.
RMA# ( Return Merchandise Authorization)
When requesting an RMA number, please provide the following information:
- Order Number and/or Invoice Number
- Description of Item
- Reason for return
- Serial Number (If applicable)
Please insure all applicable return shipments to arrive in our warehouse with tracking info after receiving the RMA#. Lamporia will NOT be responsible for any lost, stolen or damaged shipments from the customer. The warehouse address to return an item along with specific return instructions will be provided to the customer after the issuance of the RMA#.
All warranty issues are handled on a case-by-case basis. Warranty products may include a manufacturer’s warranty, which is the only warranty provided. Please note, Lamporia will not be responsible for the freight cost on returned items due to the warranty issues.
We mainly ship in the US, Canada and Mexico. Shipments to all other regions will be considered on a case-by-case basis after assessing the risk factors that may be associated with the transaction. We apologize for any inconvenience it may has caused you.
Please just reach out to our Support Team at firstname.lastname@example.org or call 1-877-871-8726
Please keep in mind, if an order that you legitimately placed on our site is refused or denied at the time of delivery without a valid reason or you stop the package with the carrier that is already in transit, you will be subject to pay the total cost of the shipping plus 25% restocking fee. We may also choose to send the refused-on-delivery order(s) back to your address on our own discretion. The buyer will be responsible for all shipping charges for refused-on-delivery items.
Product Color Disclaimer
Actual product colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We cannot guarantee that the product color you see accurately portrays the true color of the products.