Help Center

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Shipping destinations: We mainly ship in the Contiguous US States, Canada and Mexico regions. We do not ship to the Alaska, Hawaii and other US territories at this time. Shipping times: Local orders take 2 to 9 business days to be delivered to you and we usually ship within 1 to 2 business days. International orders take 7 to 14 business days to be delivered via UPS International Ground, FedEx International Ground and some other Freight-only carriers, and we ship within 2 to 4  business days. Shipping time might vary depending on location, shipment method and other factors. Shipping cost: Orders over $299 will have free shipping except the International orders and Freight deliveries ( LTL etc.) Orders under $299 will be charged for shipping depending on your chosen delivery method and country. You will only see estimated shipping fees/charges displayed at checkout. 

You can select your preferred payment method at checkout. We accept secure payments for both US & international customers via Credit Cards, Debit Cards & PayPal. We also accept offline payments via direct bank deposit for the US customers. Note that additional exchange/customs fee etc may apply if your currency is other than US dollars and your shipping location is outside the United States.

Your 100% satisfaction is important for us. Return Term: We offer a 14-days Return Policy If a product gets damaged or was faulty upon a delivery - we offer replacement if available, otherwise we we'll issue full refund. Note:  International Orders, Air-borne and LTL shipments ( Truck/Freight deliveries ) are not returnable and are final in sale. Custom orders and MTO's ( Made To Order ) items are not returnable. Please note that we do not accept returns on the products that are made or sourced by the following vendors/manufacturers: Zeev Lighting, Meyda Lighting, VIG, Badash Crystal, Linie Design, Zentique, Jonathan Charles & Allan Copley Design - All Sales Are Final. Customer must notify Lamporia staff about the product issue/defect within the 48-hour window after receiving the delivery. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. A 15% restocking fee will be applied to all buyer's remorse returns. For returns, please email info@lamporia.com with the subject 'Returns' and include your order number, name and the reason for the return. Lamporia staff will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of delivery or tracking confirmation when returning goods to avoid "lost packages" situations. Please note that customers are responsible for delivery costs of return shipments unless store's fault. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after, usually between 3 to 10 days. Please read our full return terms here.

Simply add as many items as available to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship out your package within 1 to 2 business days except custom and Made To Order orders 

Our support team is always happy to guide you at any step!

Call: (877) 871-8726

Email: info@lamporia.com

Chat: 8:00 AM to 8:00 PM EST

International taxes and customs duties might be applied depending on your country's regional taxes policy. Customs duty is calculated as a percentage of the customs value of the goods. The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database and Import calculator for USA.The customs value is made up of:the price paid for the goods,the insurance cost,the shipping cost.

Sale on all custom orders and MTO's (Made To Order) are Final - NO RETURNS. Lead time for custom made orders and MTO's is about 4 to 16 weeks depending on the type of the piece, design requirement and material. Shipping time is approximately 10 to 20 days within the USA and 15 to 25 days outside the United States.